Terms & Refund Policy

IDEA Services charges professional service fees for apostille facilitation, document preparation support, mobile and remote online notarization, and certified translation. Fees for each service are listed on our Pricing page, and any quote we provide describes the specific work included before you commit.

Where a case requires shipping, embassy scheduling, or additional government steps, we confirm those costs with you before they are incurred. You approve the scope of work — and its price — before processing begins.

Fees paid to government agencies, embassies, consulates, county offices, courier services, or other third parties are passed through at cost and are never refundable to IDEA Services or to you, regardless of the outcome of your request. Those agencies set their own rules on refunds, and we have no control over them.

If you cancel your request before document processing begins, you receive a full refund of the service fee you paid.

Once processing has started, fees for stages of work already completed are non-refundable, because that work has been performed. Any portion of the service fee covering stages we have not yet begun is refunded when you cancel.

Government, embassy, courier, and other third-party fees are never refundable, as described above. Approved refunds are issued promptly to the original payment method.

You can cancel or change an appointment or a service request by phone, email, or through our contact form. We will confirm whether processing has started and what, if anything, remains refundable under the policy above.

If a government agency, embassy, or courier changes its requirements or timelines after your case is underway, we contact you before any additional cost is incurred.

If you have a question about a charge or want to request a refund, contact us with your name, the service requested, and the date of payment. We review every request against this policy and respond with a clear answer.